Floor #4,Building 2,Huahui Building,Nantong City,Jiangsu Provenice,China

+8618260596886

0513-69883118

Q&A

Pre-service

Act as a good adviser and assistant of clients to enable them get rich and generous returns on their investments.

1. Introduce the product to the customer in detail, answer the question raised by customer carefully;

2.Make plans for choice according to the needs and special requirements of users in different sectors;

Sale service

1. Ensure product with high quality and pre-commissioning before delivery;

2. Delivery on time;

3.Provide full set of documents meet customer’s requirements.

After-sale service

Provide considerate services to minimize clients’ worries.

1.Assist clients to prepare for the first construction scheme;

2.Install and debug the equipment;

3.Train the first-line operators;

4. Examine the equipment;

5.Take initiative to eliminate the troubles rapidly;

6.Provide technical support;

7.Establish long-term and friendly relationship.

Service commitment

1. Provide clients one-year warranty to make sure the machine work well;

2.We always keep certain inventory level of spare parts, which means the replacements can be sent to you timely;

 


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Q: Why Choose Us?

1). Experienced technical team from design to after-sales service

A: We have rich experience in equipment manufacturing. Our machines have high reputation both at home and abroad (Such as the Middle East, Southeast Asia, Africa and so on more than 50 countries and regions.)And often visit customers to provide services to customers.

2). Solid manufacturers cooperation

A: Not Dealer Factory direct sale makes price more competitive.Customers are always welcome to visit our factory for machine test.

 

Q: What information should be provided in order to get a proposal or quotation? 


A: Our dryers can be customerized. Before we can work out a detailed quotation, we have to know the following information: 

 

1) What product you are going to produce ?

2) Moisture content before raw materials?

3) Target moisture content of the final product ?

4) Process capacity per hour ? 

5) What heat source you plan to use ?

 

Q: How do I know the quality of your machine?

A: You can send your sample scrap materials to us and we will test the machine for you without charging the fees. And we can send the machine test video to you. We also warmly welcome you to visit our factory to test our machine personally.

 

 Q: How the dryer will be delivered ? 

 A: The dryer is packed in plywood box for shipping .

 

Q: Will you dispatch the engineer to guide installation?

A: Yes, according to the customer's requirement, we will dispatch engineers to guide installation and traning about the operation of the machine.